Shipping Information

All Orders are shipped from our warehouse in Byron Bay, Australia.

Orders received before 12pm (EST) each business day from Monday-Friday are packed and dispatched on the same day.

Australia

SunProtection Australia uses Australia Post for all deliveries within Australia. You can select either standard or express shipping when purchasing at the checkout.

Delivery times within Australia are subject to Australia Post network terms and conditions. If you have any questions regarding your parcel delivery time or if you’re unsure if your delivery address is within the Australia Post express next day delivery network please contact:

Australia Post Customer Service on 13 POST (13 7678)

All orders are sent with an Australia Post parcel tracking number. Your Australia Post parcel tracking number will be emailed to the email address on your order. Please note if you don’t enter an email address on your order you will not receive an order confirmation or tracking information. Occasionally this emailed tracking number could fall into your junk mail box depending on your email filtering. Look for this email so you can track the progress of your order from our doorstep to yours!

To track your order, please visit: http://auspost.com.au/track/

If you prefer delivery by courier please contact us and we can supply pricing for you.

International

SunProtection Australia uses Australia Post for all international deliveries. 

Orders to the USA, United Kingdom, Canada, Israel and New Zealand are sent with the “Pack and Track” option and you will receive a parcel tracking number. The parcel tracking number will be emailed to the email address on your order. Please note if you don’t enter an email address on your order you will not receive an order confirmation or tracking information. Occasionally this emailed tracking number could fall into your junk mail box depending on your email filtering. Look for this email so you can track the progress of your order from our doorstep to yours!

To track your order, please visit: http://auspost.com.au/track/

If you require a tracking number or a signature upon delivery please contact us and we can provide other delivery options and pricing.

The shipping charge for your order does not include possible taxes and duties which may be applied by customs in the country where the order is to be delivered. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer.